What Are the Features of Reputable B2C Fulfilment Services?
I’d hope all B2C fulfilment services are reputable! And their main features make them easy to distinguish from the crowd:
1: Account management. A small business has neither the time nor the expertise to manage its own warehouse. A good B2C fulfilment partner does it for you – in such a way that its staff become extended employees of your own business. This means managing stock, fielding all delivery related enquiries directly, and delivering daily, weekly or monthly reports to help improve your stock and delivery systems.
2: Independent pricing. Independent fulfilment services can match prices at will, so they’ll always get you the best figure for delivering to your customers – no matter where they live! Non-independent fulfilment companies are tied to third party couriers and carriers, so they don’t have as much flexibility when it comes to getting you the best price.
3: Flexibility of scale. One of the key benefits to using good fulfilment services is your ability to expand and contract as necessary. For seasonal business, for example, which often needs a significantly larger storage area at given times of year, this can be by far the best business model. Instead of having to rent, maintain and staff a much bigger than necessary stock area for most of the year, so you can run to capacity in the important six weeks, you simply power up or throttle down your fulfilment services as required. And a good account manager will be able to predict peaks and troughs in advance so you will never be caught short.
4: Customer communications. One of the most important things in any B2C delivery relationship is a clear line of communication for the customer which means a good customer experience every time – even if the order is lost or delayed. Fulfilment services that deal direct with customer enquiries are able to streamline the order tracking and complaints process. If you keep the customer informed, he or she is normally happy even when things go wrong.
5: Compatibility. Professional, high quality fulfilment services are compatible with your business in both technological and personal terms. Technologically, their own systems should dovetail neatly with yours, providing real time views of their stock system and delivering daily update packets to yours so the website is never out of date. Personally, the fulfilment partner should be able to fit neatly into your business model, with your account manager becoming a trusted member of staff and a frequently seen face in your offices.
6: Security. Your fulfilment services should run highly secure warehouses, protected by CCTV and minimal access points. Approach to warehousing will not be allowed unless a visitor presents authorised identification. And all staff will have a 5 year reference check behind them.Flexible, fast and high tech, modern fulfilment services help small businesses thrive in competitive environments.
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ILG implement the right fulfilment or courier solution that is cost-effective, flexible and reliable to help you achieve your business goals.
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